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Capella University complaints are certainly making a buzz online and the angry hive of bees making them is preparing to make their legal attack against the university. Many student complaints indicate that this scam school has instructors who don’t do grading, provide no feedback, and do not respond to questions regarding their comments on papers. Students are told they have failed but not given any indication as to what they got wrong and are told to schedule a rewrite. Constant requests for feedback on what they got wrong go unanswered and students then write the second submission only to fail it again without explanations. When an answer finally does come from instructors or for complaints to administrators, the sessions have long since ended and the response is now useless.
Many students complain that instructions often change grading rubrics, refuse to provide grading rubrics or their amendments to students, refuse to accept resubmissions, or have failed students for making an error in APA citation formatting. Such formatting is outlined to count for 5 points out of 50 per question in many circumstances so students are left scratching their heads as to how an APA error caused them to lose enough points to fail. Complaints submitted to administrators regarding unfair marking are ignored until after final grades are submitted and students are then told it is too late to regrade assignments or exams. Rude or abusive behavior by instructors is not dealt with by administration and students are forced to continue under these conditions without administrative correction.
The bulk of complaints regarding Capella is from students in the dissertation process to receive their PhDs. Many student complaints in this regard indicate that the school does not have enough mentors or committee members to provide the services for dissertation and students are forced to continuously reschedule and ask for extensions. That some students have waited over two years for their dissertation to be approved is appalling to say the least. Worse yet, these students must pay $5,000 in tuition per semester to be part of the dissertation process even though they are not attending any classes.
Some students indicated that their dissertation proposal was rejected multiple times for being substandard. One such student brought their dissertation proposals to a consulting firm that works with Harvard dissertation students and was told it would have passed Harvard’s submission guidelines several revisions ago. Some students have waited as long as a year for a simple meeting with the committee members only to have insufficient members show up at the scheduled time and have been forced to reschedule.
Current and former student complaints indicate a class action suit is in the works as students leave gather together in complaint forums and gather their forces to gain strength in numbers and meet the requirements of launching a class action suit. In the meantime, many students at Capella find themselves consistently paying for tuition because the administration can’t get their act together and get students out the door once they’ve been locked in their maze of incomprehensible twist and turns.
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